Communication & Engagement

A comprehensive framework for assessing, strengthening and advancing organisational performance.

Communication & Engagement
Leadership
Pillar 24

Communication & Engagement

Communication and engagement connect people with purpose, decisions and action while strengthening clarity, trust and participation.

1. Purpose

To assess whether communication is strategic, coordinated, accessible, timely and supported by meaningful two-way engagement.

2. What This Pillar Examines
Vision Communication Strategy
Accountability Audience & Channels
Decision Message Governance
Ethical Internal Communication
Organisational External Engagement
Leadership Listening & Evaluation
3. Core Assessment Dimensions
Strategic
Strategy & Governance
Culture
Clarity & Accessibility
Governance
Dialogue & Participation
Capability
Measurement & Improvement
4. Evidence & Outcomes
Key Evidence
Key Evidence
  • Communication strategy and plan
  • Audience and channel framework
  • Campaign and engagement records
  • Communication evaluation reports
Performance Indicators
Performance Indicators
  • Message reach
  • Engagement participation
  • Understanding score
  • Response and action rate
Expected Outcomes
Expected Outcomes
  • Clear consistent messages
  • Informed connected workforce
  • Meaningful stakeholder dialogue
  • Greater trust and alignment
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